How To Solve Common Online Branch Errors
Error #1008 – Locked out of Online Branch and need to be reset
Error #1040 – An invalid password has been entered
Error #1050 – An invalid password and/or user ID has been entered
Error #1208 – Locked out of Online Branch and need to be reset
Error #1518 – The session ID cookie is missing
Error #1924 – An invalid password and/or user ID has been entered
Error #3350 – Security question was not presented
An unexpected error has occured – Using an invalid special character in password
Error #1008 means that you have been locked out of the Online Branch. You will need to contact the Service Center at 800.748.4302 to have your password reset.
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Error #1040 is presented when you have entered an incorrect password. Please re-check your password and try again. Make sure that you are typing in the password the same way every time. Passwords are case-sensitive. If you do not remember your password please either use the forgotten password link located on the homepage, or contact the Service Center at 800.748.4302.
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Error #1050 is presented when you have entered either an incorrect user ID and/or password. If you have previously registered for an Alternate ID you will need to enter this as your account number. If you cannot remember your Alternate ID, please contact the Service Center at 800.748.4302 and speak to an online banking representative. Also, double check the password you are entering. Passwords are case-sensitive.
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Error #1208 means that you have entered the wrong password too many times and you are now locked out of the Online Branch. You will need to contact the Service Center at 800.748.4302 to have your password reset.
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Error #1518 means that the session cookie is missing.
1. Go to your Start menu, click on My Computer, click on Control Panel, click on Network and Internet Options, and then click on Internet Options.
2. Click on delete and proceed with deleting the temporary Internet files (cache), and cookies. Click on close.
3. Click on the Security tab then click on the Globe which is the Internet Zone.
Make sure the settings are at medium. If you cannot see these settings click on default level to the right.
4. Click on the Trusted Sites icon and make sure settings are at medium. Also, when on this step, click on the Sites button and add https://www.macu.com to the trusted sites. Click on close.
5. Click on the Privacy tab and check the settings here. Make sure the settings are at medium. If there are no settings present and it just says “Default Level”, click on Default to the right. Next click on the sites button, add macu.com and click on allow then OK.
6. Click on the Advanced Button and make sure that it is set to accept 1st and 3rd party cookies. If it is not, click on ‘Override Automatic Cookie Handling’ make proper changes, uncheck ‘Override automatic cookie handling’, and click on OK.
7. Click on the last tab at the top which is the Advanced tab. Scroll all the way to the bottom and make sure that Use TLS 1.0 is unchecked, make sure Use SSL 2.0 and Use SSL 3.0 both have a check mark. Click on Apply and then OK.
After all of these changes have been made, make sure you are not logged in to your account, close all of your Internet windows, re-open your Internet, and try to login again.
If this problem persists, please contact the Service Center at 800.748.4302 and speak to an Online Banking representative.
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Error #1924 is presented when you have entered either an incorrect user ID and/or password. Passwords are case-sensitive. If you have previously registered for an Alternate ID you will need to enter this as your account number. If you cannot remember your Alternate ID, please contact the Service Center at 800.748.4302 and speak to an Online Banking representative.
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Error #3350 is presented after you have logged into the Online Branch. However, the system did not correctly store your validation question and answer. To get this corrected you will need to contact our Service Center at 800.748.4302 and have your information reset. To prevent this from happening again, once you gain access to your account, follow these steps:
1. After changing the password you should be brought to a screen that has you select a security question and verify your email address. If this screen does not appear, go ahead and continue with the registration process.
2. Once you have completed the registration process, and if you did not set up any security questions proceed to the next step.
3. While you are still logged in to your account, click on User Options, select Set Up Challenge Questions. Pick one, submit an answer to it, and click continue.
As long as you follow these steps you should not have this error again.
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An unexpected error has occured in proccessing your request. Please try again later. This happens when changing a password and you attempt to use a special character that is not allowed. Please re-enter another password using only allowed special characters. Allowed special characters are:
! (exclamation point)
# (number sign)
$ (dollar sign)
% (percent sign)
& (and sign or ampersand)
* (asterisk)
, (comma)
- (minus)
_ (underscore)
= (equals)
+ (plus)
( (open parenthesis)
) (closed parenthesis)
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