Your banking security is important to us
Protect Yourself Online
Keeping your data secure
Mountain America works constantly to maintain strong levels of protection, proactively monitor for new threats, and adjust our systems to mitigate these threats for both your computer and phone.
Our fraud prevention steps include:
Layered security
Multiple layers of defense help to protect our members’ information, including asking security questions when members make online or mobile transfers. These questions are based on your credit profile and are intended to verify your identity. For example, in order to make a funds transfer, you may be asked about a previous loan or address.
Fraud monitoring text alerts
If we notice suspicious activity on your Mountain America Visa credit or debit card, we will send you an SMS text message asking you to confirm the transaction.
Courtesy calls
If the transactions appear to be outside of your normal pattern, Mountain America may call you to verify transactional information on your account. We will not ask you for personal information. For this reason, it’s important to keep your contact information up to date.
You may also receive calls from our automated Visa® Fraud Prevention system to alert you of suspicious activity. If you need to reach us, visit the Contact Us section in the mobile app or call our Service Center at 1-800-748-4302.
Card Manager
Temporarily disable or enable your card
Get the power to manage your Visa® with the mobile banking app, whether you are alerted to suspicious activity or simply misplace your card. Card Manager is also a great way to notify us whenever you are traveling out of state.Learn more
Alerts & Notifications
Monitor your account 24/7
Create customized text and email alerts based on balances, approvals and transactions.Learn more
Report Fraud
Protecting your financial interests is a top priority. Mountain America actively monitors all of your accounts for fraudulent activity and will reach out to you if we notice anything suspicious. Take an active role in protecting your accounts by utilizing the services and tools we have in place.
Learn moreAdditional services
FICO® Score
