Imposters Are Everywhere—Here’s How to Stay Safe | Guiding You Forward

Who’s in the podcast lounge today? It’s none other than Rob Woellhaf, vice president of fraud at Mountain America Credit Union. He’s giving us his go-to tips to avoid the fraudsters who are out in full force as the holidays approach.

Watch the video and learn:

• Rob's tips when giving to charities and fundraisers.
• When and how to respond to a suspected illegitimate text.
• How to know you are conversing with a real representative.
• The number one tip for fighting fraud.

When it comes to holiday giving, everyone wants to do their part. The challenge comes when you have to make the decision of whether or not the platform where you're donating is legitimate or not. Rob provides tips to help keep us safe AND generous this season.

The fraud landscape is constantly evolving, making it more difficult for the everyday person to spot a scam. “Fraudsters know what legitimate texts look like too,” explains Rob. “There’s no way you can look at it and see that it’s a fraudulent text.” In this podcast episode, he gives tips for how and when to respond to certain types of texts.

Being vigilant is the only way to keep yourself safe. Imposters are everywhere—even pretending to be representatives of Mountain America. Don’t buy in to the urgency and panic being manufactured by an illegitimate caller or texter. Instead use Rob’s suggested technique to ensure you’re dealing with the right people.

Rob has one last holiday gift. He lets everyone in on the number one fraud mantra—it’s simple, easy to remember and it can keep you safe all year long. Watch the video to the end to get it!