The Future is Now—Tech Enhancements to Help Our Members | Guiding You Forward

It’s hard to keep up with how new technology constantly transforms every aspect of our lives—there’s just so much! That's why we were lucky to have our resident tech expert, Kelly Albiston, chief technology officer at Mountain America Credit Union, stop by the podcast lounge to tell us what we need to know.

Watch the video and learn:

• Which is more important: creating more self-serve options or improving the in-person branch experience for our members.
• Kelly’s stance on ChatGPT and AI in general.
• The new features in our mobile app.

When it comes to banking, new technologies are emerging all the time. Mountain America wants to provide these enhancements to our members while keeping their money and personal information safe. We are also dedicated to maintaining our commitment to members who want to do business face-to-face or over the phone. Kelly explains why we are investing in both self-service and in-person experiences.

ChatGPT, and artificial intelligence in general, has skyrocketed into our everyday experiences. For anyone wondering about how it may affect jobs in the future, listen to this podcast. Get Kelly’s take on how ChatGPT will change the way people work as well as his thoughts on whether these tools are generating original works.

Luckily, Mountain America doesn’t stand still when it comes to researching, developing, testing and launching new features in our mobile banking app. We are constantly trying to develop options to improve our members’ financial lives without sacrificing security. Watch the full video to find out about some recently launched mobile features that can help level up your banking game!